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Webstore Terms

These Webstore Terms including the Return Policy apply to every sale, excluding sales to account customers, of Products by Autolac to You facilitated via this Website. Please review these Webstore Terms and the Return Policy carefully.
Sales to account customers are subject to Autolac’s Terms of Trade.


1.         AGREEMENT

1.1         In these Webstore Terms, We, Our or Us means Autolac Industries Pty Ltd as trustee for Autolac Industries Unit Trust ABN 27 192 108 807 (Autolac*); and You or Your means the person who accepts these Webstore Terms, by using this Website and associated software, networks and processes, including the purchase of goods or services (Products) through the Website.
1.2         You agree that these Webstore Terms apply to every sale of Products by Autolac to You facilitated via this Website, to the exclusion, to the fullest extent permitted by law, of all other terms and conditions of sale#.
1.2         By browsing the Website, or placing an Order, You agree to these Webstore Terms, which constitutes a legally binding Agreement between Us and You for the supply of Products.
1.3         The Agreement together with Your Order constitute the entire agreement between Us and You for the supply of Products. The Agreement cannot be varied unless We agree to vary it in writing or by email.

If you are under the age of eighteen (18) years you cannot place Orders with Autolac. By accepting this Agreement, You acknowledge that You are over the age of eighteen (18) years.

3.         WEBSITE USE

3.1         The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.
3.2         You must ensure that Your access to or use of the Website is not illegal or prohibited by laws which apply to You.
3.4         You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of the Website.
3.5         We may suspend or terminate your access to all or any part of the Website at any time.

4.         PRICING

4.1         Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by Us and a Purchase Contract formed under clause 6, the price of the Product cannot be varied except by agreement between You and Us in writing or by email; or in accordance with clause 7.4.
4.2         All prices listed on the Website exclude goods and services tax (GST) and Delivery Costs, which are payable by You. Delivery Costs are shown separately on an Order.


5.1         Features and specifications of Products described or depicted on the Website are subject to change without notice. For the avoidance of doubt, We will not materially change the features and specifications of a Product once an Order has been accepted by Us and a Purchase Contract formed under clause 6.
5.2         All weights and dimensions of Products described in the Website are approximate. All screens are measured diagonally, and all screen images contained on the Website are simulated unless otherwise indicated.

6.         ORDERS

6.1         You may place an Order by following the instructions on the Website. By placing an Order, you make an offer to enter into an agreement to purchase the Products the subject of Your Order (Purchase Contract).
6.2         Orders will be deemed to have been received by Autolac at the time Autolac sends an Order confirmation to Your nominated email address.
6.3         It is the Customer's responsibility to ensure the correct contact details are entered and that the nominated email address is regularly checked for correspondence.
6.4         Autolac reserves the right to decline to enter a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the Products.
6.5         In the event of a cancelled Order not dispatched, funds paid in relation to that Order will be refunded in full. You will be provided with email confirmation of the cancellation and refund.
6.6         Autolac does not accept any responsibility for Orders that are declined, delayed, or not accepted due to disruptions with internet connections.
6.7         Autolac shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of Autolac (or its affiliates), and Autolac shall be entitled to a reasonable extension of time for the performance of such obligations.
6.8         Where You have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt.

7.         PAYMENT

7.1         You may provide Your nominated credit card during the purchase process described on the Website.
7.2         Payment for Orders will be processed immediately upon confirmation of Your Order.
7.3         If Your nominated payment method triggers Our fraud prevention protocols, We may contact You to confirm additional details, or rescind the transaction. In this case, until Your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, Your Order will be cancelled, and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.
7.4         Despite Our best efforts, on occasion it may be possible that a small number of the Products in Our range may be incorrectly priced on the Website. If We have made a mistake and a Product's correct price is higher than the price on the Website, We may either contact You before shipping to request whether You want to buy the Product at the correct price or cancel Your Order. If a Product's correct price is lower than the stated price on the Website, We will charge the lower amount and send You the Product, or where the higher incorrect price has been charged, We will refund the price difference and send You the Product.


8.1         We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. Autolac does not accept any liability for loss or damage suffered by anyone because of any such delays.
8.2         The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by Autolac. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by email via the email address nominated in their Order. Customers are permitted to cancel their Order and receive a refund or store credit at any time prior to dispatch of the Products.
8.3         Autolac will not deliver Products to PO Box addresses.
8.4         Where a Customer gives written authority for Products to be delivered without a signature, all included insurance cover will be voided.
8.5         The couriers or postal services nominated by Autolac will deliver Products during local business hours (9am to 5pm, Monday to Friday).
8.6         Autolac is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by Autolac (as notified to the Customer) in relation to date and time of delivery. Autolac shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.
8.7         Autolac will not ship to locations outside Australia. Autolac reserves the right to not ship to remote or rural locations.

Autolac will repair, replace, or refund faulty or damaged Products in accordance with Your rights under the Australian Consumer Law.

All Intellectual Property in any content or material on the Website is the property of Autolac. Unless expressly authorised under these Webstore Terms or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any content or material or any part of any content or material.

11.      PRIVACY
By placing your Order or otherwise contacting Autolac, you agree that: We may store, process, use and disclose data collected from your Order for the purposes of processing and fulfilling your Order; and your data will be handled in accordance with Our Privacy Policy.


12.1       Title and risk in the Products pass to You at the point of dispatch or embarkation by Autolac to Your courier.
12.2       Autolac reserves the right to make changes to the Autolac Website and these Webstore Terms without notice. For the avoidance of doubt, any such changes will operate prospectively from the time that the revised Webstore Terms are published on the website and will not impact any Purchase Contracts entered into prior to the date of the publication of the revised Webstore Terms.
12.3       These Terms are qualified by any law which applies, and which cannot be excluded. If any provision of these Terms is deemed to be unlawful or unenforceable, such provision shall be read down to the extent permitted or severed from these Terms, unless the severance of the provision would materially affect or alter the nature or effect of the obligations of the parties under these Terms, without affecting the enforceability of the other provisions.
12.4       A failure or delay by Autolac to exercise a power or right under these Webstore Terms does not operate as a waiver of that power or right, and the exercise of a power or right by Autolac does not preclude its future ability to exercise that or any other power or right.
12.5       Insofar as they apply to the ordering, purchase, fulfilment and delivery of Products from Autolac, these Webstore Terms are governed by and must be construed according to the law of the State of New South Wales, Australia and the parties submit to the jurisdiction of the courts in that State.
12.6       No Autolac employee or agent has the authority to vary any of the Webstore Terms governing any sale.


13.1       You have 30 days after receiving the Product which you purchased from Us (Item) to request a return.
13.2       To be eligible for a return, the Item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.
13.3       To start a return, you can contact us at sales@autolac.com.au. If your return is accepted, We will send You a return shipping label, as well as instructions on how and where to send Your package. Items sent back to us without first requesting a return will not be accepted.
13.4       You can always contact Us for any return question at sales@autolac.com.au.
13.5       Please inspect all Items upon receipt and contact Us immediately if an Item is defective, damaged or if You receive the wrong item, so that we can evaluate and resolve the issue.
13.6      We will notify You once we have received and inspected Your return Item, and let You know if the refund is approved or not. If approved, you will be automatically refunded via your original payment method. Please remember it can take some time for Your bank or credit card company to process and transmit the refund to You.

Effective 1 September 2022

* AUTOLAC is a registered trade mark of Autolac Industries Pty Ltd as trustee for Autolac Industries Unit Trust ABN 27 192 108 807.
# Autolac’s Terms of Trade may apply, to the exclusion of these Webstore Terms, to sales facilitated via this Website to account Customers of Autolac as may be agreed in writing from time to time.
Webstore Terms AUT Final 31aug22.Docx